Dear customer,
in order to process your order, we need your personal data. The security of your data and processing them in a lawful manner is of primary importanceto us. We process your personal data in accordance with these conditions.
1. General information on the processing of personal data (hereinafter referred to as "PD").
Your personal data is processed by Mgr. Iveta Burešová Mikletičová - SAVON., with registered office at Šancová 6, 902 01 Pezinok, Slovak Republic, registered in the Trade Register of the Municipal Authority, file No. 130-23970, Company ID No.: 47995521, TAX ID No.: 1048820707, VAT Reg. No.: SK1048820707 (hereinafter referred to as the "Operator"). The protection of personal data is ensured by the Operator in accordance with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as the "Regulation") and Act No. 18/2018 Coll. on the protection of personal data and on amendments and supplements to certain acts (hereinafter referred to as the "PDPA").
2. Consent to the processing of PD
By giving consent to the processing of PD on the website www.prirodneparfemy.sk, you are giving your consent to a serious and freely given, specific, informed and unambiguous indication of the data subject's (buyer's) wishes in the form of an unambiguously confirmatory act within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27. 18/2018 Coll. of 29 November 2017 on the protection of personal data and on amending and supplementing certain laws, as amended, to the Operator (hereinafter referred to as "GDPR and LAW").
3. What personal data do we process?
If you have provided us with your PD, they will be used for the followingpurposes:
E-shop
In order to process your order and to fulfill all related legal obligations, we process your personal data in the extent of title, name, surname, delivery address, billing address, order information, payment method, phone number and e-mail. Your e-mail and phone number also serve as a means of communication.
Order confirmation and emails related to the processing and completion of your order will be sent to your email.
We process personal data on a legal basis(Article 6 /1/b GDPR and LAW). The processing of personal data is necessary for the performance of a contract to which the data subject (buyer) is a party or in order to take steps at the request of the data subject (buyer) prior to entering into a contract (point 2. 1), i.e. it is a contractual requirement.
Accountancy
For the purpose of bookkeeping, we process your personal data in the extent of title, name, surname, address, bank account number, payment details, phone number, e-mail and signature.
Complaints
In order to be able to process your complaint and fulfill all the legal obligations related to it, we process your personal data in the extent of title, name, surname, delivery address, billing address,details related to the complaint goods, bank account number, payment details, complaint handling procedure, telephone number, e-mail, signature, name and surname of the contact person, telephone number of the contact person.
Marketing
If you have given your consent to the Operator by ticking the box, we may send you information about products and services. We process your personal data in the extent of title, name, surname, e-mail, and telephone number. Marketing means sales promotion, marketing offers, newsletter, product information and news. If a customer does not wish to receive these offers, they simply unsubscribe by link, e-mail or in their account. The Operator processes the PD on the basis of the data subject's consent (Article 6/1/a of the GDPR and LAW).
Loyalty program
In order for you to be registered in our loyalty program, we process your personal data in the extent of title, name, surname, address and type of residence, order information, payment details, behavioural data, e-mail and phone number.
Registration
The buyer has the option to register at www.savon.sk.
The buyer is allowed to buy without registration.
If you choose to purchase through registration, we will process your PD as follows:
You protect your account with a password. By logging in to your account, you will receive information about your orders, you can edit your PD, as well as set up your newsletter. Please protect your password, the Operatoris not responsible for the misuse of your password.
By creating an account on www.prirodneparfemy.sk, you agree that the PD in your account will be evaluated and collected for the purpose of using services. By creating this account, you also give us your consent to evaluate your purchasing behavior, that is, what products you have purchased and which products you have viewed.
If you have registered, you agree that your purchasing behavior on www.prirodneparfemy.sk will be associated with your customer account so that we can provide you with this personalized content (e.g., special promotions and information).
If you have changed your mind and no longer wish to be registered, you can ask us to delete your registration by written request to info@prirodneparfemy.sk You can shop at www.prirodneparfemy.sk at any time without registration.
4. For what purpose do we process your personal data?
E-shop
We process your personal data for the purpose of concluding a contract via the Internet and its performance, in particular for the purpose of receiving and registering an order, processing the order, sending the product, issuing an invoice, dealing with withdrawal from the contract and any possible complaint.
Accountancy
We process your personal data for the purpose of keeping the accounts and fulfilling the obligations arising from specific legislation relating to the accounting agenda.
Complaints
We process your personal data for the purpose of complaint handling.
Marketing communication
We process your personal data for the purpose of customer care, providing information about products and services and market research, through the chosen method of communication. We only process your personal data for this purpose if you give us your consent to do so.
Loyalty program
We process your personal data because of your participation in the loyalty program, in particular, to register for the loyalty program, collect data on orders and payments and collect data on received benefits and their use.
5. How can you give us consent?
You can give us consent to process your personal data by ticking the corresponding box.
6. How can you withdraw consent?
You may withdraw your consent to the processing of your personal data at any time. You can withdraw your consent:
• by sending a notice to e-mail info@savon.sk;
• by sending a noticeby post to the address Mgr. Iveta Burešová Mikletičová, Šancová 6, 902 01 Pezinok.
7. Individuals under 16 years of age
This website is not intended for individuals under the age of 16. Where we process personal data in connection with information security services on the basis of your consent, you may only provide us with that consent if you are over 16 years of age. We do not process the personal data of individuals under the age of 16. This e-shop is not directly intended for individuals under the age of 16. The Operatordoes not process the PD of individuals under the age of 16. For each registration/login, the Operatorasks (by ticking the corresponding box) for an affidavit from the buyer. This e-shop is not intended for purchases by individuals under the ageof 16.
8. To who do we provide your data?
If necessary for the performance of the contract or if we are required to do so by law, your personal data may be disclosed to third parties. During the processing of the order and the execution of the purchase contract, data is also provided to third parties such as carriers, couriers, banks, etc. The buyer's PD is only processed for the purpose of fulfilling the contract and for the time necessary.
9. Shippingcompanies:
• GLS General Logistics Systems Slovakia s.r.o.
Headquarters: Budča 1039, 962 33 Budča
Company ID No.: 36624942
Registered in the Commercial Register of the District Court of Banská Bystrica, Section: Sro, Insert No. 9084/S
• Packeta Slovakia s. r. o.
Headquarters: Kopčianska 3338/82A 851 01 Bratislava
Company ID No.: 48136999
Registered in the Commercial Register of the District Court of the Bratislava I District Court, Section: s.r.o., Insert No.: 105158/B
10. How long do we keep your personal data?
We onlykeep your personal data for the time necessary. We retain personal data collected for the purpose of processing an order for the period required for the exercise of any claims, e.g. claims, for a maximum period of 5 years. Accounting documents are kept for 10 years. Documents related to a complaint are kept for 5 years.
Personal data collected for the purpose of sending marketing communications are stored for an unlimited period of time until you withdraw your consent. You may withdraw your consent at any time.
Personal data processed in the context of a loyalty program is retained for the duration of your participation in the loyalty program.
11. Where do we transfer your personal data?
Your personal data may be transferred to third countries in connection with the use of online applications and systems such as Google Analytics, Google Adwords and others. One such country, in particular, is the USA.
12. Are you not satisfied?
If you are not satisfied with the way we process your personal data, you can let us knowin written formby sending us an e-mail at info@prirodneparfemy.sk. You also have the option to file a complaint with the Data Protection Authority if you believe that we are processing your personal data unlawfully.
13. How do we process your personal data?
We processyour personal data in electronic and paper form using the usual means of processing. We do not use any means of automated individual decision-making.
14. How do we ensure the protection of your personal data?
The security of your personal data is of primary importance to us. We have taken the necessary technical and organisational measures to ensure the protection of your personal data. The website is secured with an SSL certificate. We have implemented a strong password policy. The individuals who process your personal data have been instructed and are bound by confidentiality.
15. What are your rights?
a) Right to access personal data
You have the right to know whether we are processing your personal data. If we are processing them, you can ask us for access to the data. Upon your request, we will issue a confirmation with the information about the processing of your personal data by our company.
b) Right to correction
You have to right for your personal data, whichwe process, to be correct, complete and uptodate.If your personal data is incorrect or out of date, you can ask us to correct or complete it.
c) Right of erasure
Under certain conditions, you have the right to have your personal data erased by us. You can ask us to delete your data anytime. We will delete your personal data if:
• we no longer need your personal data for the purpose for which you provided them to us;
• you withdraw your consent;
• you object to the processingof your personal data;
• we are processing your personal data unlawfully;
• the personal data must be erased in order to comply with a legal obligation;
• if you are a child or a parent of the childwho has consented to the processing of personal data via the Internet;
d) Right to restrict processing
You can ask us to restrict the processing of your personal data. If we comply with your request, we will only store your personal data and will not process them any further. Restriction of the processing of your data will occur if:
• you notify us, thatyour personal data are incorrectand that is until we have verified their accuracy;
• we are processing your personal data unlawfully, however, you do not agree with their erasure and instead requestthat we only restrict the processing of your personal data;
• we no longer need your personal datafor the purposes of the processing, but you need them todetermine, exercise or defend legal claims;
• you object to the processingof your personal databefore it is verified whetherour legitimate reasons outweigh yourlegitimate reasons.
e) Right to data transferability
You have the right to request that we provide you with your personal data in an electronic format (e.g. an XML or CSV file) that allows you to easily transfer your data to another company. You can also ask us to transfer your personal data directly to the company of your choice. We will comply with your request if you have provided us with the personal data directly and have given us your consent to process it.
f) Right to object
You have the right to object, that we are processing your personal data. If we process your personal data for direct marketing purposes, you can object to the processing at any time. We will delete your personal data upon your objection. If we process your personal data in the following cases:
• for the performance of a task carried out in the public interest or in the exercise of official authority;
• for reasons of our legitimate interest;
• to create a customer profile;
you can object to processing if you have personal reasons for doing so.
16. How can you exercise these rights?
You can contact us with your request in any of the following ways:
• by sending a notice to e-mail info@prirodneparfemy.sk;
• by sending a noticeby post to the address Mgr. Iveta Burešová Mikletičová -SAVON, Šancová 6, 902 0 Pezinok.
All your requests will be dealt with and you will be informed in written form about the result of their processing.
17. Final provisions
This agreement shall enter into force as of01.03.2023. The Operatorreserves the right to change these conditions in the event of a change in the processing of PD in the company and in the event of a legislative change.